Product Return Policy

Conditions for Return/Exchange:

  • Customers/Distributors must contact Global Victors within 30 days from the purchase date.
  • Reason for return/exchange must be provided.
  • Original customer order receipt copy/invoice must accompany the return.
  • Products must be returned.


  • Distributors are responsible for managing customer returns and meeting their refund or replacement needs.
  • Distributors return products with the original invoice to Global Victors.


  • Global Victors will replace products at no charge or issue a cash voucher of equivalent value for future purchases.

Required Documents:

  • Completed Product Return Form
  • Reason for Return
  • Copy of Invoice
  • Products to be Returned

Buy Back Policy

Conditions for Buy Back:

  • Applicable when distributors resign from their distributorship with Global Victors.
  • Products must be in good condition, usable, resaleable, unopened, unaltered, and have a shelf life of at least four months.

Refund Calculation:

  • Refund amount equals the distributor's cost of the returned products, minus total bonuses paid by Global Victors, minus 13% VAT, minus shipping charge, minus 10% service charge.
  • Refunds must be processed within 30 days from the purchase/order date, no refund will be provided after 30 days from purchase.

Cancellation Policy

Cancellation Procedure:

  • To cancel a confirmed/placed order, contact Global Victors through our official phone number or email available on website.