Cancellation, Exchange & Refund Policy

Product Return Policy

Conditions for Return/Exchange:

• Customers/Distributors must contact Global Victors within 30 days from the purchase date.
• Reason for return/exchange must be provided.
• Original customer order receipt copy/invoice must accompany the return.
• Products must be returned.

Responsibility:

• Distributors are responsible for managing customer returns and meeting their refund or replacement needs.
• Distributors return products with the original invoice to Global Victors.

Resolution:

• Global Victors will replace products at no charge or issue a cash voucher of equivalent value for future purchases.

Required Documents:

• Completed Product Return Form
• Reason for Return
• Copy of Invoice
• Products to be Returned

Buy Back Policy

Conditions for Buy Back:

• Applicable when distributors resign from their distributorship with Global Victors.
• Products must be in good condition, usable, resaleable, unopened, unaltered, and have a shelf life of at least four months.

Refund Calculation:

• Refund amount equals the distributor's cost of the returned products, minus total bonuses paid by Global Victors, minus 13% VAT, minus shipping charge, minus 10% service charge.
• Refunds must be processed within 30 days from the purchase/order date, no refund will be provided after 30 days from purchase.

Cancellation Policy

Cancellation Procedure:

• To cancel a confirmed/placed order, contact Global Victors through our official phone number or email available on website.
• Email: ordercancel.gv@gmail.com